First, I want to say that I love my Ford F150. Unfortunately, It lost coolant on the way home from work and I had it towed to Crossroads Ford. They told me that the engine needed replacing and would cost around $4000. I could not afford that, so I had it towed to a local repair shop. Crossroads charged me $125 for the estimate. The local repair shop replaced the water hose for $30. It runs like a champ now. I called Crossroads Ford and even though they diagnosed the problem incorrectly, they would not reimburse (or even apologize!) any part of the $125.
At best, they are incompetent and at worse and an argument could be made that they are dishonest.
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