Dear MC022466,\r
I would like to personally apologize for any negative experience that you had in our store or with our employees. We pride ourselves on operating a business with integrity. We have been a member of the Better Business Bureau since 1992 and continue to carry an A+ rating.\r
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That being said, sometimes misunderstandings happen between associates and customers, just as they do in any relationship. I am so sorry that there was some confusion in the encounters that you had with our staff.\r
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If you were not satisfied with your experience, I encourage you to speak with the store manager to see if you can get some sort of resolution. It has always been our policy to treat our customers with the utmost respect and assure that they have the best possible experience when they visit our stores.\r
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I encourage you to give Wedding Day Diamonds another chance.\r
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