I am a very long supporter of stores in Nyack and went there to buy glasses. I knew they were more expensive ($600 for one pair of reading glasses!) than glasses I could get almost anywhere else but still wanted to buy local. I was mis-informed of the arrival of the glasses on 2 occassions and went to the store each time that they were promised to arrive...only to find that they were not there and no one bothered to call with any update on the arrival (finding parking was hard each time and I took off early from work the 2nd time). After leaving a message for them, the woman handling my purchase called me and I was understandably upset. She in turn was unapologetic and belittling. She was simply not accountable. It had been well over a week since I placed the order and I had nothing. She canxed my order for me and still...nothing...no apology and no accountablity. When you shop local, you do so because you have an obligation to the town you love to support the businesses that keeps the town relevant. This is a store I whole heartedly can NOT support and it saddens me to do so. After my first ""your glasses are not ready even though I said I would have them today but didn't bother to call"" experience, several people had told me about their less than positive experience there as well and told me to go to Eyevolution (which is also based in Nyack and supports many fundraisers in the town).\r
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