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Terrible customer service! - Review by citysearch c | Prospect Medical Offices

Prospect Medical Offices

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Terrible customer service! 4/6/2011

I have been trying to book an appointment for a yearly medical for over a month now. Every time I call I get put through to an answering machine and they ring me back and leave me a message and so it goes on...So I go to the office in person and I am told to make the booking by phone...unbelievable! Also do not expect routine hours they work to their own specifications. They close for lunch! Have you ever heard of that at a doctors surgery? You cannot be ill it is lunch!!!Also please tell me why my husband has no problem with these staff...couldn't be that the female staff discriminate against women could it?? Also I am a medical professional myself so I recognize symptoms and know what I need appts for. So I do take offense when staff there treat me like I know zilch. These staff are driving patients away...but perhaps that it what they want so they have an easy life! more
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