The charges were reasonable. The servicemen, two different ones, who handled our problem were courteous, efficient, professional and knowledgeable. One came out on a Sunday and was prompt in his response to our phone call, let us know exactly when he would be there, came as promised and performed well. Unfortunately, although he diagnosed our problem correctly, his adjustment of one part was just a little off. Not a big deal...it happens. Another technician had to come out the next day to fix the problem. My complaint arises with how long it took anyone at the office to get back to me about when someone would be out. I called twice to try and find out. I understand being put at the end of the list as I was being fit in, but the staff at the office didn't have the schedule for some reason and the person who did never did call me back. When I called, about 4pm, to see if someone was actually coming out, the person at the office got hold of someone and told me I was next on the list, although they couldn't say how long that would be. Two hours later, the technician showed up, explained the problem, performed the repair and was on his way. I would use this company again with full confidence that they know what they're doing and charge a reasonable rate. I would only suggest that they coordinate their scheduling better and communicate the information about when service will be provided better to their customers.
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