I called to find out the price of boarding and receptionist told me she could not get anyone to answer the phone. That should have tipped me off to the poor customer service in that dept. I have had no trouble with animal care but the other side of the clinic - boarding and grooming is another story. When I went in to drop off my pets, there was no one at the desk and no bell to ring. Groomers busy working could see me standing and waiting. I waited 5 minutes before 3 people came out of the back room. You would think that at least one person should be manning the desk. I tell them that my dog's neck is sore so that they would not be yanking on her leash and hurting her. One lady ask in an accusing tone why her neck hurts as if I abuse my dog. I explained she had her shots the day before. Then when I return to pick up my pets, the same lady is at the desk and takes her time in acknowledging my presence. They bring my dog up and most of the individual bags of food I had made for the stay. I ask where is the big bag that held all the little bags and the lady thinks I'm crazy for wanting my bag and no explanation as to why my dog who has no trouble eating didn't eat her food. Then they bring up the cat with his food but not his blanket or the dog's toy. So I have to wait for all these little trips back and forth. Not very organized if you ask me. Then I have to try to carry out two good size crates and bags of pet food while they watch and offer no assistance. I will not be back again.
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