We hired Congressional to install new outlets and lights in an unfinished room and to do a heavy up. Initially we were very impressed with their responsiveness in getting us a quote and setting a date. The big problem was on communication after the first technician showed up. After we had the inspection we sent a list of remaining work on the contract to the office and scheduled to have someone come out. They did not show up on the day we planned, telling us they had us down for the next day instead (and we had in an email agreement on the date, to prove the fault wasn't ours.) In communicating what work was left, we'd sent at least three emails (one immeditiately after the inspection saying what was left) and then two before the work, to ensure the tech had the right materials. It was clear that the dispatcher thought much more had already been completed after the first round than had been...and the tech who showed up was also surprised by how much work was left, even thought we had written in three e-mails what had been completed and what had not. In the end, the tech did good work (although one of the outlets was never connected as we just found out when we went to plug something into it and there's no current to it at all.) We requested an update after each visit to get a new invoice, and only got one at the beginning...we haven't gotten any response to subsequent e-mails to get a final invoice and it has been over a month since the work was completed. Overall, they were able to do the work quickly, largely everything worked when they were done, and the price was very competitive. The downside is we had to take extra time off from work because of the mix up in scheduling, and for having to have a second inspection after the first work didn't pass initially. We also were pretty frustrated with the communication side and worried that without being so proactive in reiterating what had not yet been done, that the techs would have shown up without the materials to complete the project.
more