My dogs are very important to me, as it should be to any pet owner. The arrogance displayed by these people is profound. NOT only did they leave my dog in pain for a week with no pain medication they waited to do surgery on his leg for another week. Not only that their receptionists are extraordinarily rude and need to learn phone etiquette. I was driving and running 5minutes late so my friend called to notify them, they decided it was appropriate to yell at her over the phone. Then the Doctor is SOOOO busy he can't help anyone for over a two weeks and when he does finally see you he is extremely rude and condescending. They over charge people by an astounding amount claiming that the simple surgery of repairing a torn ACL was going to cost between $1,500-1,800. Oh yeah if you are 5 minutes late for a 5 minute check up prepare for them to throw a temper tantrum, completely cancel your appointment (even though their next appointment isn't for another hour), not notify you that they expect you to pay $77 for the appointment they canceled, and then send it to a debt collector a month later.
THIS IS A HORRIBLE VET! There are SOO many other more qualified vets out there in Grand Rapids! Don't walk RUN to one of them!
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