A couple months ago my husband and I ordered a custom door from Slone - we went in and gave them our measurements and drawings and made sure there were no questions about the door and what we needed.
The door was milled and deliver promptly (best part of the whole deal) except it was flat out wrong - hinges clearly on the wrong side. After calling three times to see what to do over the course of one week, no one who answered the phone could help us out and we were told someone would contact us - but no one returned our calls. We finally borrowed a truck and took it to them - showed them the issue, the measurements and drawings that clearly showed this was their error, and they said they could re-mill it and it would ""probably"" fit. Since they would offer nothing else (not even admission of error on their part!) we agreed and picked up the door two days later.
It hung on the frame okay, but the handle and deadbolt did NOT fit right. Instead of dealing with them again (not like we'd be able to anyway since they don't return calls or know what to tell you when you actually talk to someone) we trashed the door and chalked it up to ""bad business"" and ""live and learn."" So take our experience as a warning - not only can they not make doors adequately, their customer service absolutely stinks!
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