we were given a quote for all necessary items for our wedding reception. Six months later, when I came into the store, I asked to speak with the person that took my orderthe girl at the desk said she was ""too busy to help me"", but that she could take my order. The girl said we had to keep the order exactly as the quote was made, in my fiancee's name. That was fine, I placed my order, payed my 20% security deposit, IN CASH, and signed the contract. I went home and reviewed my rental agreement and found many mistakes, so I called and apparently they fixed everything. Since signing the contract, I have found another supplier who will provide all the same items for almost half of the cost I called to ask for a match and they say NO 2 month before my event i called to cancel my order, after carefully reading the terms and conditions on the back of my contract i knew i could. I was told that I could not cancel the order since it was not in my name, and that they would call my fiancee. They called him at work and he approved the cancellation. When I called back to ask about my refund, I was told that they would mail it to me, but didn't know when because money was not available. I asked to speak with the manager, and the girl said ""Im the manager"" so I asked to speak with the owner, and was told that she did not want to speak with me. OVERALL, THE RENTAL ITEMS ARE OVERPRICED AND THE STAFF IS INCOMPETENT AND RUDE AT BEST.I WILL NOT DO BUSINESS HERE AGAIN***
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