Don't trust their on hold music. Customer Service is the last thing on this companies mind. Getting your money is first. Going on three weeks since they first came out to fix my LG refrigerator and still not fixed. They charge $70 just to come out and the rates very depending on where you live. The first time they came out I was charged $125 just to look at the 2.5 year old refrigerator and that was after I complained about wanting $200. All the tech did was look in the back of the unit and then said he didnt have the parts on his truck, it would take a few days.... A few days (4 total) goes by, no call or email. So I called myself. Three more days later, he comes out again, opps wrong parts. Comes back the third time and now my compressor is bad. Tech tells me he would get back to me on the cost to repair. Three more days go by, I have to call them again. LG says the part was under warranty. Folsom Lake Appliance said it wasn't and would cost me for the part and $560 for labor to install. In the end they wanted about $900 to fix my unit.
I called LG, just to be told that installation of a compressor should only be $150 at the most and the unit would have been shipped to them overnight at no charge.
I called the owner (or the guy who said he was the owner) and told him what LG had told me (which I recorded for my records). He just said, he charges his own labor hours. He did give me a partial refund after telling him how poor his customer service was. Refrigerator is still not fixed. LG is sending someone out to repair it right and at $150.
I would suggest not using this company. I hope my story helps someone not go through the same nightmare I did.
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