Being that we are a customer service based company, we welcome all input from our guests. However, when a guest chooses to post negative on-line comments, it makes it very difficult for us to respond when we don?t have enough details. We need a name, date of service, etc. in order to be able to investigate and solve any issues that did in fact take place. We have also had ex-employees try to discredit our spa by posting complaints while posing as a guest. If a guest contacts us via email or by phone, we ALWAYS respond and go out of our way to make sure that guests comments are taken seriously and resolved. There is nothing we can do to resolve an issue for a guest who does not contact us to let us know there was a problem.
more