I chose TechFusion based on the favorable reviews on this site. Unfortunately, my experience could not have been more different. Seems like this outfit is reverting to bad form circa 2007.
I was a corporate customer and hindsight tells me that I was an automatic target. My employer's policy required signing of a confidentiality agreement. I made a 10:30am appointment with the owner to sign the document. STRIKE #1: he was a no-show. The papers were eventually signed and I dropped off the hard-drive. I called up after one week to check status and was told that my drive was in bad shape and it clicked incessantly. I knew it was not like that when I dropped it off. So I showed up unannounced at the shop and asked to see my drive. They brought one out, plugged it in and sure enough, it was clicking bad. The only problem was, it was NOT my drive, STRIKE #2. The next day, they phoned and said there was very little chance of recovering any data from the drive. I waited a few days and decided to retrieve the drive and take it somewhere else. As soon as I walked in the door, they did an about-face and said they had good news that most of the data could be recovered. The bad news was the price just quadrupled, STRIKE #3. A few days later, they called up and said they had burned the complete listing of the recovered files to a CD ready for me to pick up. I picked up the CD after work and tried to read it as soon as I got home. It turned out to be BLANK, STRIKE #4. I cannot help but wonder to whom they actually gave my file list to. I talked to the owner and he promised to deliver the recovered data to me as a way of making it up to me. Well, you guessed it, STRIKE #5: NO delivery, I ended up making one last trip to pick up the data.
In my case, lightning struck not once, but multiple times. I seriously question TechFusion's honesty, ethics and competence. It is definitely not a shop I will do business with again.
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