I only use Best Buy as a last resort. Had to get a new laptop and, after checking out a number of other stores, they had the best one for my needs. The friendliest person in the store was the 'guard' at the door who removed the security device from the box. We spoke to 2 different sales people - neither of whom looked us in the eye or cracked a smile. They couldn't have cared less about me or my business! If I'd been able to find the computer I needed elsewhere, you can bet I'd have done it.
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