I booked our room through one of the many wholesalers. My wife and I checked in around 8pm Sun. 3/13. James, the person I checked in with at the hotel, was amazing. I requested to upgrade my room before arriving, but the Riviera couldn't help me until I actually arrived. James not only upgraded my room. He wrote down his name and extension to make sure I was satisfied. After checking out the room, I called James at the front desk thanking him. Hats off to James. What a way to start a vacation. Our room had a great location. We had a pretty good view looking towards the Encore and could see the Rio. Everyone my wife and I encountered during our stay at the Riviera was pleasent and friendly. I'm talking about the staff, not the other guest. We talked to about everyone. Players club, dealers, slot folks, beverage servers and bartenders along with housekeeping. Everyone was professional and friendly. After staying and my experiance I'd do it again.
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