Adding to the long list of scammed customers.\r
It took two weeks to finalize a quote from an Ark Royal (subsidiary of ASI) agent, when I was ready to make a deal she sent me a contract for $800 more to add coverage I did not want.. When I objected she said just scratch it off, deduct it and initial the pages, send the $950 down payment and we will reduce the insurance coverage and give you credit next month. Since my insurance was expiring that day because I wasted two weeks getting the right coverage from them I had to send the money. \r
A week later some ""consultant""showed up to inspect my property, a week later I got a notice in the mail that Ark Royal was cancelling because the ""consultant"" found my house had cracks in the stair steps, my house is one story and the crack is between the sidewalk and my porch which is 4"" higher. \r
I called the agent 15 times in one week and got no response so I had to get insurance somewhere else.\r
Then a month later I get a check for 50% of my deposit with no explanation or breakdown. I wrote three letters, to ASI in St Pete and the agent, I called the agent and was told they have nothing to do with it that I have to deal with ASI, and after three months still have not spoken to one person that can explain where my money went, there is a constant run around and ""will take a message and have someone get back to you"" or ""I need to speak to the supervisor"" \r
I thought about writing to an officer and found this page with all the complaints.\r
After reading all the horror stories I give up, I am satisfied I got half my money, it is not worth it to spend the effort and the paper.\r
I just hope a really big hurricane hits this state and puts them out of business.
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