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Poor Quality Control, Poor Customer Service, NO Integrity - Review by citysearch c | Forward Printing Inc.

Forward Printing Inc.

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Poor Quality Control, Poor Customer Service, NO Integrity 3/31/2011

The guys at Forward Printing are only good to work with if nothing goes wrong, but God forbid if they mess up your order, then you see their true colors, and their lack of integrity and customer service. \r \r They severely messed up close to 50% of my order with rejectable product. No, I am not a dis-gruntled employee or a competitor. Just see the report on the Better Business Bureau's website (BBB CASE#: 57189663), to which they were unable to respond satisfactorily with respect to why they were unable, and unwilling, resolve an issue with their utter lack of quality and process control on my order; they sent me my order of t-shirts with severe ink bleeds, dirt, and inexcusable mis-registration of graphics, basically trash printing. Please feel free to contact me and I can send you pictures of their ""work"" and ""crafstmanship"" for which they are being taken to court, and don't just fall victim to believing that everything they do is innovative and perfect, because that's far from the truth.\r \r I am following up with taking them to small claims court to get my money back, but if you just want to avoid the headache, it's best to avoid Forward Printing and look elsewhere to the many silk screening companies throughout the Bay Area and Nor Cal.\r \r Yes, you see a lot of stellar reviews here (all of which they requested their satisfied customers to provide for them), but I am sorry to say that my experience has been disgusting to say the least. Over-priced, no quality control, no integrity, and no professionalism when they mess up your order...that's the risk you take when you work with these guys. \r more
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