I have been going to Stafford Oaks for about a year now. The facilities are a little run down and funny smelling, but the vets are nice enough once you get in to see them. However, I kind of suspect the staff are writing some of these 5 star reviews, because at its best it's just an OK place to take your pet.
My main complaint is the front desk staff.
First strike was when they lost my vaccination records. When I got my dog from the breader a year ago the breeder gave me her shot records and I turned them in to the staff at Stafford Oaks when she went in for the new dog check up. Three weeks ago I needed a copy to take my dog to the kennel, and they tell me they have no record of them. They said they were looking for them for 3 days, but long story short, I ended up having to pay to get my dog revaccinated for everything in order to get records to go to the kennel.
Second strike was when they refused to sell me the flea medicine my dog has been taking for a year. I don't ask much from a vet but I need to be able to reliably purchase Revolution flea and heartworm drops. I took off work early to drive over and purchase some this afternoon, and while the first guy says no problem and is getting them ready for me this other receptionist ""Jan"" sticks her nose in. ""Wait just a minute"" she says. Then she goes and looks at my records and says, no you have not had your dog in for a heartworm test in the last year we can't sell you a 6 months supply until you bring your dog in for the test. (It has been 14 months since her last test, she has been on heartworm prevention the entire time and she was just in 3 weeks ago for her re-vaccinations). I actually don't mind getting my dog tested, but I am a busy person and it is actually a huge time commitment for me to get home to the dog and back to the vet before they close. She told me it was really for my own good. Actually I think what would have been for my own good is if could have just gotten my dogs flea and heartworm meds instead taking off work early, driving all the way over here and wasting this beautiful afternoon. I just said fine and drove down the road to pets-mart and bought the over the counter drops. I'm a busy professional just trying to take care of my dog and I don't have time to deal with this place.
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