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Excellent customer service satisfaction. - Review by citysearch c | Master Carpet Upholstery Clnng

Master Carpet Upholstery Clnng

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Excellent customer service satisfaction. 3/15/2011

I have wanted my white couch cleaned for 6 months, and apparently white couches are a nightmare. Some vendors wouldn't take me as a customer because they didn't want the liability. When I asked them what they meant by that they said that there is usually shrinkage with slip-cover white couches. Louis, at Master Carpet & Upholstery Cleaning, was the 5th or 6th company I called. He was very honest and straightforward with me when I was asking him questions about whether he was comfortable cleaning it. He specializes in white, slip covers, and his ad reflected that as well. The technician, Greg, was very professional. He knew exactly what to do and what furniture to move. He asked for some clean towels for the floor to put the damp cushions on. He was very professional and gave good instructions. The price was good and comparative to other companies. I even upgraded to the stain repellent protector for the couch. It looks great. It dried beautifully, and it is back to white. more
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