I thought I was buying a car with a minor key fob issue (ignorant) and I was told I'd be able to pick it up the next day. I was reasonable so I left after finalizing the finance and paper work. They even told me that they can get me a lower rate than BOA. Well, I thought I did until I read the truth and lending. Their main focus was getting me at my ideal monthly payment and not the actual rate. My 2.5% rate spiked to over 5% due to longer terms but that didn't matter you know, it's all about the monthly payments. Basically, I just signed because I wanted the slightly Used 2014 Grand Cherokee badly. (Deal)
I went back the next morning thinking I would be picking up the car I just bought. Wrong, the car was not ready because now they have to order a new part. My sales guy Connor brushed it off as if it was no big deal and said it will be ready by Monday. Please note, he didn't offer to put me in a comparable "complimentary car" but instead the Finance guy, Paul offered to give me a rental car through Enterprise on the "house". But was it on the house? Nope, I had to cough up a $25 deposit and was pressured into buying daily coverage.
I called back Monday to follow up, guess what? Yep, the part is not in...
My patience didn't run out there. It ran out when I starting working with the Used Car Director, John. Since John is the Director he would take over from here. He told me that the part will be in around 11 am the next day. He called me later that afternoon to let me know the part is in and the service guys are working on it. I call him and told him I will be there at 5 pm to pick up the car. He said the car is fixed, the guys are putting gas in it and will be detailed by then.
I went at 5 pm to pick up my car. Nope no car. No deal. Canceled and bought a New 2014 Ford Edge Sport @1.75% from Bozard.
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