CEILING DAMAGE! Called to schedule repairs based on a recommendation. Answered phone unprofessionally and did not introduce self-had to inquire if this was a plumber I had reached. Arrived on time and was polite throughout visit. Left to get parts without letting me know when he would return-2 hours of sitting and waiting. During repairs caused a leak which led to water damage to ceiling of room below. Apologetic but the damage was done. Unable to fix another issue with a tub which seemed fairly straightforward.
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