My son was scheduled for a root canal on a baby tooth per x-rays taken at Dr. Keri's office. I choose sedation to make him more comfortable, he is 9 and has tolerated having cavities filled just fine but I didn't want him to have to go through a root canal with just novacine (sp). So first he drinks the $100 juice which is a sedative that could have been prescribed and picked up at pharmacy for $10 co-pay. After 25 minutes or so they bring him into room, have him lay down and the assistant starts to wrap the velcro restraints around him! Mind you, this is not his first visit to the office, he did not need restraints a month prior, why would he need them for this visit. I politely told her he didn't need to be restrained, the sedation was just to make him comfortable during root cancal treatment...which btw sedation cost 175...anyway Dr. comes in, looks at x-ray and decides to take another x-ray. She then says he does not need a root canal, only to have decay removed and a crown. I told assistant I would never have had child sedated for 2 cavities!!!!! She told me ""don't worry, they won't charge you"". So, as I am checking out, mind you I had paid the outrageous sum of $293 prior to my son having work done and this is with ins. The $175 sedation is not covered. I asked to have the charge for sedation reversed as I only had him sedated based on thier diagnosis that he needed a root canal. Several office staff swooped down on me to explain to me that sedation was also behavioral (sp?) management...they repeated this several times, I told them my son didn't need beh. mgt. and I had a service (sedation) preformed based on the fact that they said he needed a root canal. My son is 9, why would he need to be sedated for 2 cavities (and a crown the office staff reminded me). They absolutely refused to reverse the $175 that I had paid for sedation, they even had the nerve to suggest that 1st x-ray maybe not good because perhaps he wouldn't allow them to take x-ray!!!!!!!!!!! So, thanks Dr. Keri, your greediness means that this single mother will have less money for food this month! I was willing to make sacrifice if he needed a root canal but since he did not the right thing for your office to do would be to refund the $175 I paid for sedation that was not needed! I will never ever step foot in the office again, will be filing with better bussiness breau, contacting whoever I need to contact re: dental practices and making sure all friends and family know to never consider using this dentist! BTW the prefab $2.00 silver crown they put in is bothering my son which means it does not fit so I have to take time off work to take him to a different dentist. Absolutely the worst experience ever, horrible uncaring greedy staff. I would give minus 5 stars if it were an option!
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