I've never been more disappointed and unsatisfied! If you are looking for great customer service and if you want to be completely satisfied then please take my advice! I'm not sure if this goes for all BMW dealers or just Moritz but I will never go back there again! When you get there you have to walk in to the service dept and look for someone to help you because the service advisors are too stuck on themselves to assist you! There are cars in the service drive spread out in all of the lanes and facing all different directions to know if you are going in the right way! So after you walk in and stand there for like 10 or 15 minutes expecting for someone to ask you if you need any help you have to approach someone because you will not get acknowledged! When you finally come in contact with a service advisor you get a rude impatient attitude from them! They seem to not really care if they are being smart or just rude. So the reason that I had to take my car in was just because I needed to get my filter changed and they were going to check to see there was something wrong with my wheel bearing, so I would assume that would take a day or maybe 2 days max so why would they need to keep my car for a whole entire week!!?? Then when I first spoke with them before taking in my car they checked my warranty and they said it was all going to be covered and then when I'm physically there they said it's not because it had expired already by a month, so they can't do anything about it because it's not there fault!!?? So back to leaving my car there for a whole entire week I had to get a loaner. So I'm expecting to get a BMW as my loaner but am I completely wrong!!! He tells me that I'm going to be placed in a loaner from Hertz and I honestly thought he was joking! He tells me "I'm gonna go drop you off and you can drive back up here and get your stuff out of your car"!!! I don't think that I should be the one having to go back and forth just because he doesn't want to wait not even 5 min for me to get my stuff out! So he drivesme to the Hertz location that is behind there dealership kind of in My BMW and then he just lets me get off of my car and hands me a slip of paper to give to the guy at Hertz and drives off! So at this point I'm very upset because of the way I've been treated like if they are 10 times better then me but then I can't help but laugh when I see the two cars that they have parked in front of the door at Hertz. I'm thinking there is no way that they will put me in a Sentra or a Corolla since I'm driving a pretty nice car! Wow was i wrong! They absolutely did put me in a Corolla! I even asked if there was anything they could do to get me in a bigger car because I have kids and there is no way that we would fit and the guy said that they did have a midsize suv but I would have to pay for the difference because it wouldn't be covered! So I asked the service advisor why it is that they do that and he said in an attitude and looking down on my with pitty that "you have to buy BMW's new for you to get a BMW" (but this vehicle was a demo from Moritz) then he asks me "well what kind of a car did you have before this" and I said a Lexus IS300 and they didn't get where or how long you've had the vehicle or if you purchased it brand new, used, or as a demo you will always get a new Lexus as a loaner and you will get 10x better service!! I have always been completely happy with my Lexus and with all of the depts at Lexus! I originally wanted to purchase another one but my husband wanted to try something different so thats when we purchased this BMW and as soon as this happened with BMW he said "we are going to Lexus first thing when we get our BMW and trading out of it"!! We expected the same treatment or a little better from BMW but we were completely wrong! I advise you to get a Lexus and get treated all around from all of the depts and all of the employees 100x better!
more