My wife and I had boiler problems 12/09 and had $1,200 work done on our boiler to bring boiler up to very good operating condition. Tech and office was very professional and all work performed well. However, and this is a big however?.during recent Feb 2011 cold blast of weather our boiler was not turning on. We phoned Horizon and they showed up rapidly (45min) and the tech (Greg R) was knowledgeable and efficient. The igniter which was replaced in 09 had gone out. This igniter had a one year warranty and no longer functioned after 13 months. Greg said it would cost $575 to replace. My wife first talked with the owner requesting Horizon replace the part at no charge . She was told no. I called the owner and with a bit of haggling got him to discount $100. Although dissatisfied I accepted the $100 discount. BOTTOM LINE - BUYER BEWARE! ? HORIZON DOES NOT HAVE GOOD BUSINESS SENSE TO HONOR A VERY GOOD CUSTOMER VALID REQUEST. A $575 PART WITH A ONE YEAR WARRANTY NO LONGER WORKS AT 13 MONTHS AND THE BEST HORIZON CAN DO IS OFFER A $100 DISCOUNT? After work was complete I found the exact part online for $30.00 which can be installed with basic plumbing/electrical skills.
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