This is what they did to our girl. We took our Jack Russell Terrier for the usual bath and nail grinding/clipping. About 15 minutes after we dropped her off we get a call from Petsmart basically saying that 'she pulled out her nail'. We pick her up and there was nothing left of her nail, just a ""powder"" coated heel pad. It was so profoundly appalling how nonchalant, indifferent and unapologetic they were and even made it sound like it was our pets fault that she sustained the injury. They were so condescending and down played everything that's happened... almost saying something like 'oh it's not as bad as it looks..it doesn't really hurt'..""worst case scenario is she'll need a stitch or two"". I'd like for them to tell me how it would feel like if one of their finger nails was pulled out and they bled. The facility did not even have vets around to check on her injury. They put some powder to stop the bleeding and that's it. When i asked what else to do for after care or what if the wound becomes infected, the staffs face went blank. They offered to reimburse us for vet bills only after I asked. I will NEVER take any of my animals to Petsmart ever again
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