As said by mynewtown below, we too are new in town from a larger city up north and were very much interested in finding a jazz venue. We thought the House Of Jazz would be it! Unfortunately, we were very disappointed and sadly mistaken. Where do I start? When entering the ""House"" there was no love felt. The young lady at the courtesy desk was not friendly nor seemed happy to be there. There was a $10 cover charge, 5th & York was performing. Not bad for a live performance. We found our seating and our menus were slapped on the table by a waitress that did not want to serve us. We were rushed to order from both the wine and food menus due to them being shared by all the waitresses in the ""House"" since there were none on each table as well as salt & pepper shakers, they were being shifted from one table to another too. The wine & food menus were over priced and did not offer a great selection. After ordering a soft drink , to receive a refill the waitress said that she would need to take my glass for the refill because they did not have any more glasses. WHAT! I noticed that there were many paying customers drinking from 8oz plastic cups from Walmart. What else could be so wrong? Why not fabric napkins instead of paper? Over time due to the poor service another couple sitting next to us left and in passing said ""it would be there 1st and last time coming there they were going to McDonalds"". We stayed to get our monies worth and attempted to enjoy 5th & York until a Manager and the young lady at the courtesy desk got into an argument. Poor customer service, inexperienced and unprofessional staff. An unbelievable experience I would never wish on anyone. Get it together ""House Of Jazz"" we are starving for this venue in this area.
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