RoxanneKo wrote the previous review of this company and failed to leave out a few very basic details. I was in the office at the time of booking, as well as when Roxanne was called prior to the event...
1) Clowns Unlimited's rep did not say the bounce house was waterproof. What was stated is that the unit does have a rain cover which will protect the children in the case of a light sprinkling... Roxanne was then advised due to the heavy rain forecast to either get a unit which could fit in her garage (but declined as she stated her garage was too dirty.)
2) When RoxanneKo declined this opportunity, she was then advised to have her party at Inflatable Kingdom as there was a space available at the same time the party was scheduled (less than 10 minutes from Roxanne's house) She also declined this.
3) She was then advised if she would like to cancel the bounce house due to weather to do so by 9am morning of, and she would then receive a store credit for her full rental amount for 1 full year. She did not do this.
Roxanne took the delivery of the unit the day of the event, she also signed the delivery paperwork which states that Clowns Unlimited can not be held accountable for the weather. (If they could- well they would certainly not be in the bounce house business...lol...)
The bottom line is that this lady was hell bent on getting a refund despite being served with the best intentions and offered a number of great solutions prior to her event. She then went so far as to personally attack, libel, and slander individuals within the organization.
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