We've had a very negative experience with Ryan plumbing. We were having a problem with our hot water heater, so we scheduled an appointment with Ryan. The plumber they sent seemed completely unable to diagnose the problem himself; he spent most of the time on the phone with the manufacturer of our hot water heater. Eventually he told us that we needed a new draft inducer, which was under warranty. He ordered the part from the manufacturer; apparently it was under warranty so it would be shipped overnight free of charge. We waited several days and it didn't show up. It then took several calls to Ryan to try and get a tracking number, which they were unable to provide. We eventually called the manufacturer of our hot water heater who said that the part was shipped but was eventually returned because it was ordered without an apartment number. So, the plumber ordered the part to the wrong address.
We told the manufacturer the correct address and we eventually got the part; the plumber from Ryan came back and installed it at a cost of $200. We immediatley discovered that the original issue wasn't fixed at all; the same exact symptom was there (the hot water heater runs all the time).
We called Ryan again, and they sent back the same plumber, who again was unable to diagnose the problem himself and sat on the phone with the manufacturer. He then came to the conclusion that we needed a new small gas valve, which is another part under warranty that will cost $236 to install.
So, this is over two weeks into our dealing with Ryan, and our hot water heater is still not working, and they are now trying to get another $236 out of us, after we spent the first $200 for a problem that they did not fix. Keep in mind this is a two year old hot water heater in a brand new apartment.
On the phone with Ryan, the person in the office just said, ""if that's what the plumber told you, then that's what is needed to fix your hot water heater. we can have him explain it to you if you prefer."" I said, ""No thanks.""
It's redundant to say that we will not be doing business with, or recommending, Ryan plumbing under any circumstances.
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