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Very Poor Customer Service - Review by citysearch c | Pink Fitness For Women

Pink Fitness For Women

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Very Poor Customer Service 2/9/2011

I have been paying my 2 year contract for over a year I have talked to Cindy the owner about my situation. I joined because of Zumba. I have had a total knee replacement and cannot do any of the fitness classes. When I talked to Cindy about this she told me that I would have to be on State Disability for her to let me out of my contract. My Dr is willing to write her a letter stating that I am unable to do any of the fitness classes. I am not on State Disablilty (I think she has no right to even know that) So I have just been paying. I decided to try to go on my lunch hr and lift a few weights. 3 times I have gone there and no one is there. No sign on the door, nothing, often she closes due to UEA etc. I do not have small children, and there is no notice on the door or web site. I have called on the days that no one was there and left messages, they have not returned my phone calls. So I cancelled my auto withdrawl and they called me. I talked to Cindy again and she was very rude. She won't even listen to me and instists they are always open during their hours (which have changed since the day I signed the contract) She has threatened to turn to me over to collection and take me to small claims court. Any suggestions as to what I should do? more
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