I called Cothran's to get a new key made for my car. The dispatcher asked details about the car, including make, model and year. Based on that information, I was quoted a price which included two keys, as a second would be needed to program the first.
When the locksmith got here, he was very courteous and friendly but took a long time and ended up calling a colleague about the programming part. He took so long in fact, that it was necessary for me to leave to pick my daughter up from school. He called me when he finished and agreed to meet me down the street at the school so I could pay him and receive the keys. When he gave me the bill, it was TWICE what I had been quoted over the phone. Since we were in the middle of the street conducting business, I (granted, stupidly) agreed to pay him the invoiced amount and call the office when I got home to take care of the discrepancy. I did call that afternoon, but was told the dispatch manager would call me the next day.
In the meantime, we discovered that in order to make the keys the locksmith had trouble programming work, he removed a chip from my car, which disabled the automatic door opener. When I called his cell phone directly he agreed to come the next morning to correct it. I called the dispatch office to make sure that appointment was on the records.
I waited in vain until 2:45 the next day for him only to learn that the dispatch manager had cancelled that appointment without letting me know. He also said that there was no way did his dispatcher could have quoted me the wrong price, and no way his locksmith removed a piece from my car, even when I offered to send him a photo. If at any time he would have said something to the effect of ""I'm really sorry for the misunderstanding and inconvenience, let's try to work something out,"" I probably would have just let it go. Instead, I got left with a car that only opens with the key, got called a liar, AND got to wait at home all day for a locksmith that was never going to show up.
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