I too am very disappointed in this outfit. Similar experience w/ two weak Capacitors. was charged very inflated (almost insulting) charges. Paid $362 for $45 worth of capacitors...It translates into $317 labor plus $104 service charge...close to a surgeon's rate. Was there about an hour. High pitch sales job to get inflated annual service agreement too. Rest assure I'll be looking hard for an alternative. Also will purchase a couple of capacitors for future backup. Its the most common problem so why not simply replace them and see if it fixes the problem before calling an HVAC service. They did respond quickly, fixed the problem and was out. Most folks will be sticker shocked...but if they have the extra $ will be "fixed" quickly.
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