When I arrived, I was greeted by Rosa, and she gave me a clear instruction sheet on how to apply with their company. HERE WAS THE GREAT PART: at the bottom of the cover-sheet, in a "bold" box, was a note from the owner of the company. It read "To All Applicants: If you have any problem with our service, any problem at all, please call me. If you think that I might be able to help you in any way, to answer any question, please call me at my direct line". It then gave his name and number. I will reserve final judgment until I have more experience with this company, but this to me sounds like an owner who is involved, and who really is concerned about customer service.
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