I am writing this letter to convey the horrific treatment I received from Maaco Auto body and paint on Atlantic ave in Raleigh, N.C. First I want to say I was a repeat customer there and had two of my vehicles painted there. I was in the process of repainting one of the vehicles. I called to ask about the warranty and pricing on the painting my vehicle. I called them and a Darryl answered the telephone. I ask for the manager Dwight and he told me Dwight was not there could he help me. I said I would rather speak to Dwight. He continued “are you picking up a vehicle or dropping one off?”. I asked again “could I not speak to Dwight”. Then he hung the phone up on me. I called back and talked to a Beth who said Dwight would be in later in the afternoon. I called back several times that afternoon but no Dwight.
I got off work early and went over there. Dwight was not there but Beth and Darryl was there. I told Darryl “you are the one who hung up on me”, he denied it I said “yes you did yes you did”. He said “I already told you I did not hang up on you if you don’t believe me hey”. So then Beth answered a telephone call, hung up after 5 seconds and said “that was Dwight he won’t be in this afternoon”.
I asked “why didn’t you let me speak to him. I drove all the way over here and been asking for him all afternoon”. She said “Oh well he’ll be in tomorrow from 9 til 12”. I asked are you sure and she said yes for sure. I left and came back the next day at 10 am. Darryl was talking to a customer(what seemed to be a man and his son). There was another lady ahead of me. He was talking all nice to the man and shaking hands saying what a good job he will do and how he will take care of the man. I said “I hope he takes care of you better than he took care of me”. They both looked startled. Then the man and his son left. He says to the lady “can you go outside and excuse us for a moment”. The lady goes outside.
He tells me I am not to come back there without an appointment. I tell him to kiss off. I can come there when I want to. He reiterates this again and I tell him this is my second time coming there and wasting my gas. I was told Dwight would be here. He said Dwight is not there and I would have to make an appointment to see Dwight otherwise not to come back. I told him screw you and then not even thinking about it proceeded to put my glove on. He looked at me putting my glove on and started heading to the back saying he was going to call the police. I told him go ahead I’ve done nothing wrong. He goes to the back and locks the door. I wait there a minute and suddenly Dwight comes from the back room yelling and screaming with his face all red and veins coming out of his head. He tells me to get out of his store “ I can’t come in there bothering his customers”.
I told him I’m not bothering his customers(besides I thought I was one of his customers). I told him I wanted to let him know what happened. He said he knew what happened. I said but you were not there. He said he already knew what happened because Beth told him that the phone was hung up by accident. I told him I was not coming back anymore.
When I was leaving getting into my car I realized that Dwight was there all along. I did not bother to go back in to point that out for fear of further confrontation.
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