Both technicians that we worked with seemed VERY nice and pleasant, but don't be duped like I was. They misdiagnosed my furnace and said I might as well get a new one because it would be the same price as the replacement part. We got a new furnace through a new company, who just put it in without checking William's diagnosis as we trusted their reputation. Well, we were screwed. The new furnace didn't work either...found out that we never needed a new one. Called Williams and complained, they came back and said nothing was wrong. Refunded us a pathetic amount. Furnace still isn't working properly and I am out thousands of dollars.
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