My husband and I took some friends there their Christmas present. We had a group of four adults and three children. We made reservations for 6:20 and did not get our food until 8:30! The waitress was nice and apologized for the long wait saying it was due to them having two very large parties. However, I wish they had told us that ahead of time. Besides, you would have thought they could handle it... they were not even filled to capacity. There were empty tables and there was not wait to be seated. It would have been nice if hey would have at least worked our food in there in between the large parties so we would have only had to wait 1 hour instead of 2 hours? My 1 1/2 year old son is on a schedule and he gets very fussy when it is past his bedtime. I ran out of videos and music on my phone trying to keep him pacified. We were all very hungry. I asked to speak to the owner about the situation but I was told that he was in the back cooking. His son came out and spoke with me and later my husband. He told my husband, ""I already spoke with your woman."" ""Your woman""... Excuse me? Where am I and can I get the respect to be called a wife?. I initially felt better when he offered to discount the whole ticket (I thought we would not be charged)... but when I got the bill he only offered a 30% discount on the ticket, to go boxes, and desert (which I decided not wait around for). To add insult to injury, they automatically added a 20% gratuity to our bill. I was thinking, what is the gratuity for? We had no service; all we did was sit around and wait and we were not even able to eat our food in the restaurant... we had to take it home. I am upset with myself for signing that bill. I should have at least asked them to take the gratuity off. I feel sorry for the server because it was not her fault the restaurant was not up to par. Maybe she should work somewhere else if she wants tips; but then again maybe it is good she is there since they force the tip upon their customers even when the service is far beyond poor and the customer is dissatisfied. Ultimately, we got home, put our son to bed, ate re-heated food that was not even good. There was barely any meat in my pasta dish and my husband's chicken parm was breaded fried chicken with a little bit of sauce and a thin piece of cheese. We mainly had some leftover flavored pasta and bland rice for dinner. My advice? If they are busy run the other way.
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