If I could give NO STARS I would. The initial call was made to our homeowners warranty company as the toilet was plugged and they referred this plumber out to our home.
These guys are SO RUDE! The guy arrives at our house and I begin to tell him the problem and he cuts me off with a hand waive and ""yeah yeah, I know....I told you several years ago to get a cap for your clean out""....He actually didn't tell ME to get a cap for the clean-out however the cap to the clean-out did exist, it just disappeared one day with the high winds here in SD. He proceeds to snake out the pipe ( I went into the house at this point because I wanted to tell him where to go with his rude attitude). 5 minutes later, he WALKS INTO THE HOUSE!!!!! No knocking, just opens the door, steps in and then says ""hello""...He proceeds to tell me that there are roots stuck in the pipe from the ""tree"" (its a bush) out the front window and that's why the toilet won't flush. He walks into the hall bathroom, flushes the toilet and at that point I told him ""The hall toilet works fine, you're in the wrong bathroom it's the master bathroom in the BACK of the house"" (there goes his theory on the bush roots at the FRONT of the house....nice scam attempt though). So off to the back of the house he scampers, into the master bath, flushes the toilet twice then walks out. He winded up his snake and starts writing out the ""bill""....so basically $60 for me to tolerate his rudeness and complete unprofessionalism. My next email will be to the BBB and I think i'll put a call into the CEO (not that he would care of course based on the number of dissatisfied customer ratings on here and CLEARLY NO attempt to rectify the rudeness and unprofessional behavior of his employees). In any event, DO NOT HIRE THIS COMPANY you'll be so sorry. And if your homeowners warranty company refers them out, call your insurance company back and INSIST on someone else!!
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