We were preparing for a trip to visit folks in Canada so, wanting the car (2005 Cadillac - 44,400 miles) in good shape, the fluids and brakes were to be inspected and serviced as required. During inspection it was determined that the rear shocks should be replaced and OOPS! the steering rack was deemed bad and so was replaced. $2,100+ later we were on our way and lost the power steering near Wichita, KS. The dealer that repaired the car said that the connection in the steering gear (rack and pinion) was cross threaded causing unrepairable damage. We returned the damaged part to Paul Goocher (Hutto Manager) who inspected the rack and said that the connection was damaged and assured us that therre would be compensation. About a week later he said that he needed to return the part to the manufacturer (A1 Cardone) for inspection. Some time later he said it would take 30 to 90 days for inspecting. After several phone calls and a subsequent visit to Hutto there was no word on reimbursement. After waiting 90 days (several visits in between) I went to the Cardone website and found that they have a 3 to 5 day turn around on repair and replacement parts! I also found a ProTech bulletin stating that ""Damaged thread/housing due to improper installation will VOID THE WARRANTY. Coul this be a reason for the 90 day delay? The part was returned to Paul on August 4. Today is December 6 and still no word. The lesson? BEWARE, especially if you're if you are a polite, patient senior citizen!
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