I plan on NEVER stepping foot into this fitness center again! I made the mistake of signing a three year contract with them and realized too late how old and crappy their equipment is compared to other gyms. The treadmills were in horrible condition the entire time I belonged there (constantly breaking down) and the gym felt like 100 degrees while working out. The rest of the equipment is very old as well compared to other gyms. To make matters worse, the owners decided to buy new equipment and put it in a different part of the gym yet they kept the old crappy equipment. If I wanted to use the new equipment I had to pay an even higher price than what I was already paying.
To top it all off, this past February I tore my ACL and needed a gym with a real lap pool and not a watering hole like FFF has. I went into FFF to stop my membership and they said they'd freeze it for six months instead so that if I wanted to come back during those six months I'd not have a price increase. I didn't realize that that meant they'd start charging me again after those six months were up with no warning! Sure enough six months later they started taking $48 out of my account again with no warning at all. Because their withdrawels don't say ""Family Fun and Fitness"" and instead say "" ASFInternational PAYMENT "" I didn't catch it right away. When I called FFF and told them that I didn't realize that they were withdrawing my money again and that I hadn't even stepped into their facility in nine months, they refused to refund even one months worth. Thanks to their horrible customer service and old equipment, I am now a lifelong member of LA Fitness!
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