I wish I could list 0 stars. All of the negative reviews are 100% accurate. To begin, I have never felt compelled to review any company prior to Thompsons, however this experience has been the most painful and horrible I have had. First, the salesman completely messed up the job, mismeasuring and not identifying correctly what needed to be done. The first crew arrived at my house and walked off the job. They were horrible, came up with any excuse not to work, and left my house and could not be reached. I called to cancel my job and spoke to the ""manager"" who came out to my house and assured me they could do the job. I reluctantly allowed them to continue. This is the worst mistake I could have made. From that point forward there have been nothing but delays, lies, and mistakes. I was told that their system could not be installed in a portion of my house and that they came up with an alternative. Their alternative did not work, and this area was flooded and caused my dehumidifier to become submerged in water. Magically they found a way to put the system in after this occurred. I was told the job would take 1 additional day (after the first 3 days of delays beyond what I was told) to which the installer said ""the manager lied to you. It will be at least 4 to 5"". I was told that they were goind to be ""here until the job is done"" however they did not come on one day to go to a different job. In addition, they show up with less people then they said because ""people don't want to work"" and they leave early! DO NOT USE DO NOT USE DO NOT USE. In addition, one of the positive comments on this site is an employee, Szimmer...don't believe me? Go to Angie's List...she is listed as the company's contact!
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