We've used Clean Earth for 4 1/2 years now with spotty but mostly reliable service. The past 6 months they have missed 3 or 4 pickups without explanation. Finally, when they missed their early week pickup on a week we had guests coming, I got complete runaround. Did not answer first day, did not return my call the next. Over the space of 3 days I called four times and was told the supervisor would call. John never did, (and still hasn't). By the time they did come, an animal had ripped a bag apart because it didn't fit in the can. I picked it up. Then they had the audacity to leave a bag or two behind because it was ""more than allowed"" for the pickup (because they had not come for the previous pickup)!!
My guess is they have grown faster than they have kept up with, and are too busy to take care of individual problems.
I called to cancel my service and told them why, and that I would be leaving a review as to what happened. Did not seem too concerned, still have never heard from anyone past the person picking up the phone.
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