I couldn't agree more with the majority of the reviews here. Ever since our city chose them as our trash & recycling company, we have been experiencing one problem after another. Trying to reach them to fix said problem is like yelling into an abyss. No live person EVER answers their phone. No one EVER returns your call. Therefore, the problem is NEVER fixed or resolved.
More often than not, they leave behind more trash than they collect. And, in order to collect our recycling, we have to enclose all recycling in PLASTIC bags--thereby wastefully consuming the very thing about which we're trying to act responsibly. Why is there this disconnect?!?!
We, too, have experienced all the problems mentioned by the other customers here (skipping collection days, leaving trash behind, refusing to take trash, never answering their phone, never returning calls, etc.). It has become MORE than frustrating--obviously, since I have NEVER written an online review before, but am spending part of my night doing one now.
If you are considering using them for your service--BELIEVE what you read here. They are awful and will cause you headaches.
Why the City of Oak Hill decided to use this group is beyond me!! If they (Oak Hill) had done their due diligence about this company, I am sure they would have discovered these existing problems. They could have saved their residents lots of unnecessary problems! I only WISH I could cancel my service!! Unfortunately, my neighbors and I are captive to what our city deems as the proper course of action. This problem is not worth whatever ""savings"" the city thinks it is making. I guess I am as mad at the City of Oak Hill for choosing this lame company as I am at the HORRIBLE company itself!!!
BEWARE!!
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