he other day we had a Midtown sale rep visit our house to discuss deck options and review some pictures. He was very good at answering questions and did not pressure us into making any deals. During his visit he asked about our fence because it was a vinyl fence and it looked like something that Midtown has carried before. Interesting enough our fence was installed by Midtown a few years prior. The sales guy asked how we liked the fence and everything with our fence has been great except about a year ago we had a strong wind open our gate and slam in closed causing the latch to break. Without us even asking the sale guy took our information down and was going to have the warranty information looked up to see what Midtown could do for us. A few days later we got a call from Midtown and was told that they would come out and fix the latch at no cost to us. Then to top it off the guy that came out to do the latch repair told us that the hinge is also cracked and that he would need to talk with his supervisor about the hinge. We got a call another few days later stating that Midtown would also repair the hinge at no cost. True unexpected good service considering we did not initiate any of the original damage claims. Thank you Midtown.
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