I was in extremely bad pain with a tooth that was hurting me pretty bad. I called and they set an appointment for me to come in. Obviously I was not in the best of moods and when i was told that they were very busy and could not see me, I told the receptionist perhaps in a more emotional tone that I was accustomed to when am being nice, that it was NOT acceptable that they were putting me off, and that I wanted to speak to the manager immediately. After making me wait for almost 40 minutes, i was taken to the office to be told by the manager and the dentist himself that they did not appreciate my tone, and that they really did not want my business due to the fact that I had missed some appointments. They completely ignored the fact that I was in such pain. I sucked up their threats of not seeing me, and came the next morning for my next appointment.
I sat down with a completely different dentist, and he proceeded to stick a needle to num my pain, and he stuck himself in the process. I was then told that i needed to take a blood test! for any infections i.e. Aids? I went ahead and did the test that same day and got it over with... almost 2 months later, they sent me a Nasty note that we were 40.00 over due, and that they ""demanded"" to be paid before sending it to collections. We did receive calls, but nothing on a payment over due. I read the reviews of the good, now am posting on the bad. I will NEVER, go to these folks again. The management and the male dentists in this place are in my opinion not as good as these reviews suggests of being 5 stars. I will go back to Raleigh, were customer satisfaction and the care is about taking care of folks that are in pain, and where they are much more caring about one health, and not money or in keeping BS appointments that were not recorded properly.
more