I would give -ve star if it is allowed by the website.
I live in Hillsboro, OR. So I visited the store. On paper PCH Cable has 30 days return policy. Don't think the return policy is ""hassle l free"". The guy (I think he is the owner; tall, very short gray hair, and always wearing ""Rum"" t-shirt) made me feel like piece of dirt and said whole sorts of things like ""you should have checked it before, next time ask questions before you buy stuff from us"". Even though the package had no instruction or picture whatsoever (it just had a barcode), he added ""it is clearly marked on the package"" - WHAT INSTRUCTION ARE YOU TALKING ABOUT ???? Did you just have a Rum that you have been donning ?
Here is melodramatic sequence of event when I went for return.
(1) He tuns over the receipt back and forth, and reading his own return policy as if he is reading it first time.
(2) Asks rude questions, including why are you returning it ? What happened ?
(3) Then to make me feel piece of dirt, he throws the item, in front of me, in the garbage can.
(4) Lectures me (aforementioned) while running credit card machine
(5) Shakes his head side to side as if I am some sort of idiot.
(6) Some more lecture.
Not worth it!! Avoid him. I agree with some of the previous reviews that this guy has some personality issues. He is jerk!!!
more