We have over 27 years in the business with thousands of customers, and an accredited A+ rating with the BBB, not sure how much more reputable you can find. However there's always someone not happy. On 8/29/11, Mr Marks arrived at customer's house and was told that the customer had someone out previously and knew he had a leak in his coil and wanted some refrigerant and a replacement price on an upgraded coil different from the one he had and that the other company had not gotten back with him. Mr Mark's offered to perform a leak test to verify leaking coil but customer refused and just demanded he add the refrigerant. Mr Marks measured 24.7 pounds of refrigerant in his bottle before pumping in any into customers system, then measured 20.9 pounds when it was full. He then proceeded to explain to customer that there was no guarantee on how long it would last in his system due to the leak and customer acknowledged. Then on 9/27/11, he called again with the same problem and wanted a technician out. Again Mr Marks found same problem and gave him a price for the upgraded coil he wanted installed which was $1500. The price for the warranty replacement of the same one he had was $875. The customer acknowledged and again demanded that Mr Marks add the refrigerant. He measured 17.4 pounds in his bottle before pumping any into his system then 12.9 when he was complete. We charged industry standard for service call and refrigerant. The customer may have misunderstood the price quotes, but Mr Marks gave him exactly what he was asking for and an alternative solution.
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