In response to saveyshopper11 - having previously worked in retail for a long stint, refund/exchange policies are pretty standard, especially among smaller businesses such as this one. Returnable doesn't mean the same thing as refundable - and regardless of what was said verbally, whatever is printed on the receipt or perhaps on the wall of the store is what they will go by. Verbal agreements do not stand in the business world if there's a policy in writing somewhere, especially on the receipt.
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