Over the last 6 years I have purchases4 different roof racks as well as a bed liner and canvas cover for a pick up truck. Last summer was the first time I went back for service. There was a problem with a roof rack that Sun & Sound had installed two years earlier.
When I asked the owner to fix it he took one look at the rack, told me to call the manufacturer, turned around and went back inside.
I have been dealing with the manufacturer, who are based in California since. They have made some suggestions and told me to order and install parts for which I neither have the tools nor the expertise.
I wasn't looking for a free repair. I was expecting Sun & Sound to take responsibility for the products they sell. They don't
more