I had the complete opposite experience of the previous poster. I took my 4 yr old son in today for a 6 month cleaning. It was our first time at this office (we lived in NY prior to this). I had to drive 45 minutes to get there but now I know it was totally worth it. The office was clean and impressive. My son was able to watch a movie while he sat in the chair. The hygenist explained every detail to him prior to performing any cleaning. Dr. Dunston was extremely professional and down to earth. He spoke to me in ""plain English"", not dental-speak, and was so sweet to my son (and the little one I had in tow). I did not encounter any negative customer service. I will absolutely return to his office (we went to the one in Sanford). My son didn't say a word while he was there (nerves?) but he didn't cry either. Afterwards he said he was proud of himself. All in all, a great experience. We didn't even have to wait too long past our original appt time!
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