I'm a professional long arm quilter and work on five different sewing machines, so have cause to need maintenance, repair and advice on a regular basis. This place is busy (a good sign in my opinion), but I always get the help I need even on a hectic-seeming day. Even regular customers have to wait in line when a store is busy-especially if someone is getting detailed assistance with something complicated like an embroidery machine-this is not Wal-Mart (thank goodness).
I live more than an hour away from North Hills and am glad to make the drive for the quality.
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