I have been renting a house from Performance Properties for almost 3 years and It has been nothing but a bad experience from the start. They double booked walk thru's and left us to do the walk thru ourselves. They told us to e mail a copy to them of any issues we saw which we did. All they did was e mail us back saying ""we noted these issues in your file"" they didn't fix most of the things.. Our oven didn't work, there were broken tiles and missing knobs in the kitchen, the shower door wouldn't latch, the jetted tub didn't (and still doesn't) work which was one of the reasons we moved here because I have a bad back.. they didn't leave the garage door opener and the garage was full off trash, etc.
Like other reviews have said when I have sent maintenance requests they ignore them and then act like they never got them. On top of that they when they actually do repairs they claim to have to clear everything the the property owner so it takes forever (I didn't sign a contract with them I did with performance properties!).. they also have shown up with less notice than the law requires many times, and inconvenience me regularly by expecting me to drop everything to meet the maintenance people and plan my day around them, instead of the other way around. Now they conveniently only except maintenance request through a link on their website which leaves the tenant with no proof that they sent the request, or confirmation that they received it.
Our ancient oil furnace blew up twice before we got them to replace it. We got headaches and bloody noses (including my 9 year old daughter) from breathing soot. It also ruined a lot of our stuff including irreplaceable paintings from my husbands mother. We were without heat for two weeks while they FINALLY had the furnace replaced and they gave a few space heaters as ""a sufficient source of heat"". I asked that they reimburse us for the inconvenience and they refused. The carpets and walls, etc. are now destroyed and it will be pointless to clean when we move (hopefully asap) good thing I took lots of pictures and saved all the e mails as proof. I wouldn't put it past them to try and screw us out of our deposit.
A few months ago our washer went out on the spin cycle.. It's a 20 year old washer and this model is KNOWN to have this problem but they charged us $65 saying we overloaded the washer.. Almost 3 years and we randomly decide to overfill the washer.. get real.
These are just a few of the issues we've had I could go on and on.. save yourself the headache, stress, and wasted time and don't rent from these people or have these people manage your property.
more